Frequently Asked Questions

More than 50 billion paper checks are processed each year. Each check progresses through a complex and time-consuming maze. Today, money can be safely and accurately transferred electronically through the Automated Clearing House (ACH) system with the Federal Reserve.

You complete and submit the enrollment form authorizing the bank to make utility payments for you by electronically debiting your bank account. On the selected date (20th of each month, or first available business day), the electronic payment is made from your accounts.

Nothing! The City of Washougal does not charge for this service.

Each payment will be clearly identified on your bank account statement from your bank, savings and loan, or credit union. Additionally, each month your City of Washougal utility statement will indicate your current balance and indicate that "your bill will be paid by bank draft."

If your completed authorization form is received prior to the 14th of the month, the application will be processed and your bank account information verified. Your first bill will indicate "paid by bank draft," but this is only a pre-note. You must pay this bill by check! Your next and all future bills will automatically be paid by Automated Clearing House (ACH).

Fill out and submit the Cancellation for Automatic Utility Billing Payment Form (PDF) to the City of Washougal either in person at City Hall or by email. Notification of your request to stop this automatic payment must be received no later than the 10th of the month.

The bank and City will charge you a fee. The City of Washougal's fee for insufficient funds is $40, and you will be removed from automatic withdrawal.