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1. How to report an issue via the web?

1. The first step is to sign up from the YourGov website to report an issue and track the progress through completion.
2. Type an address in the Search for a location text box, be sure to click the plus sign to open the Report an Issue form.
3. View the map to ensure the orange circle marks the location of the issue, if needed drag the circle to the correct location.
4. Verify the address on the Report an Issue form. Be specific as possible to assist us in locating your issue.
5. Select an issue type from the drop down list.
6. Write a detailed description of the problem. This is important to ensure your issue is addressed promptly.
7. Optionally, you may add an image of the issue in the form of a jpeg. Click the Browse for an image file at the top of the form.
8. After filling out the form with as much detail as possible, click Submit.
9. Your issue will be automatically submitted to the appropriate City department.

Tracking Your Issue

While you can submit issues anonymously, for best results create an account by clicking Sign Up. Those who have an account can track the response to their issues and can also be contacted for more information when necessary to complete the request. If you have signed in, you can view your issues under the My Issues tab and you will receive an email notification when an issue has been addressed.

2. Want to report an issue via cell phone or tablet?

YourGOV currently supports the Apple iPhone and Android powered smart phones. As with the web application, you can report an issue, which in turn will be brought into the City’s Work Management solution. In addition, by using a smart phone to submit, a picture can be attached to the issue.

Download the YourGOV phone application for iPhone/iPad or Android.