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Any credit in excess of $10 remaining on a customer's utility account after the final bill has been created shall be refunded to the customer in the form of a check issued by the City of Washougal if a forwarding address has been provided.
Any credit amount if no forwarding address has been provided or if it is $10 or less remaining on a customer's utility account after the final bill has been created shall be retained by the city to cover administrative expenses.
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The last day of the second month shall be known as the billing date. The bill shall be due and payable in full upon receipt.
Individuals who have questions regarding service provided by the City of Washougal Utilities are encouraged to contact the Utility Billing Department.
Utility Billing shall maintain account records for each customer that includes the customer's legal name, billing address, account number, service address, current charges and account history including consumption, past due charges, penalties and fees.
Bills for municipal utility services provided shall be issued bimonthly by Washougal Utilities, and are required to be paid bimonthly in full by the customer. Bimonthly billings shall be mailed on the last business day of the second month of service.
Typically, meters shall be read between the 12th and 17th day of every other month. Most utility meter readings are obtained every other month through a touch pad read.
Payments can be made:
All payments must be received by City of Washougal before close of business on the last day of the month following the bill date. The City of Washougal does not take any payments over the phone.
The City will provide a drop box for utility payments to be made on holidays, weekends and out of office hours.
Yes, you can make a payment on your utility account at any time. If the payment results in a credit on your account, the credit will be used on your next bimonthly bill.
Any customer who is disconnected for non-payment shall not be reconnected until payment of all charges and fees outlined in the Notice of Past Due Balance and Disconnection of Service (Delinquent Bill).
Reconnection will only occur between the hours of 9 a.m. and 4:30 p.m, Monday through Friday, excluding City observed holidays. Payment must be received in the Utility Billing office before 3 p.m. for a same-day reconnection. If payment for reconnection is made after 3 p.m, reconnection will occur on the next business day.
The residential application shall include:
The commercial application shall include the applicant's name, the number of employees, service address, mailing address, federal identification number, signature of the party responsible for payment.
Two forms of identification are required at the time of application for utility service. One form of identification must include a photo. The second form of identification must prove ownership of the service location. Acceptable forms of identification include, but are not limited to:
Customers who are unable to pay their utility bill by the due date are encouraged to contact the Utility Billing office to arrange a mutually agreed-upon payment plan, with the goal of the payment plan being to bring the customer's account current. Utility Billing staff has the right to reject a proposed payment plan if it is determined not to achieve the goal of bringing a customer's account current.
Customers who are having difficulty paying their City of Washougal Utility bill may receive assistance from the City of Washougal. This assistance may include referrals to organizations, agencies, and programs which provide financial assistance, as well as other services offered by City of Washougal. Information may be disseminated regarding community service agencies, which may have programs designed to assist with payment of utility bills.
Washougal Utilities offers an automatic bank withdrawal payment option. After enrollment in this program, bimonthly utility payments will be deducted on the 20th of the month following the bill date.
If the 20th falls on a weekend or a holiday, then the deduction shall be taken on the first business day following the holiday or weekend.