What information of mine does Utility Billing keep?

Utility Billing shall maintain account records for each customer that includes the customer's legal name, billing address, account number, service address, current charges and account history including consumption, past due charges, penalties and fees.

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1. When is my bill due?
2. Whom do I contact regarding utility services?
3. What information of mine does Utility Billing keep?
4. How are utility rates calculated?
5. When is the meter read?
6. How do I pay my bill?
7. Can I pay ahead?
8. When is my payment considered late?
9. What information is required to sign up for utility services?
10. What happens if I have excess credit after my final bill?
11. What if I cannot pay my bill?
12. Can I set up Automatic Payments?
13. What is the City's landlord/tenant policy?
14. What if I have a leak?