FAQs • Washougal, WA • CivicEngage

Once I have signed up for Automatic Withdrawal to pay my City of Washougal utility bill, how soon does it begin?: If your completed authorization form is received prior to the 14th of the month, the application will be processed and your bank account information verified. Your first bill will indicate "paid by bank draft," but this is only a pre-note. You must pay this bill by check! Your next and all future bills will automatically be paid by Automated Clearing House (ACH).

▼
Utility Billing - Automatic Monthly Payments

1. Why do I need Automatic Utility Bill Payment?: More than 50 billion paper checks are processed each year. Each check progresses through a complex and time-consuming maze. Today, money can be safely and accurately transferred electronically through the Automated Clearing House (ACH) system with the Federal Reserve.

2. How does Automatic Utility Bill Payment work?: You complete and submit the enrollment form authorizing the bank to make utility payments for you by electronically debiting your bank account. On the selected date (20th of each month, or first available business day), the electronic payment is made from your accounts.

3. How much will Automatic Utility Bill Payment cost me?: Nothing! The City of Washougal does not charge for this service.

4. If I pay my bill automatically, how will I know how much it is?: Each payment will be clearly identified on your bank account statement from your bank, savings and loan, or credit union. Additionally, each month your City of Washougal utility statement will indicate your current balance and indicate that "your bill will be paid by bank draft."

5. Once I have signed up for Automatic Withdrawal to pay my City of Washougal utility bill, how soon does it begin?: If your completed authorization form is received prior to the 14th of the month, the application will be processed and your bank account information verified. Your first bill will indicate "paid by bank draft," but this is only a pre-note. You must pay this bill by check! Your next and all future bills will automatically be paid by Automated Clearing House (ACH).

6. What if I want to discontinue the Automatic Utility Bill payment process?: Fill out and submit the Cancellation for Automatic Utility Billing Payment Form (PDF) to the City of Washougal either in person at City Hall or by email. Notification of your request to stop this automatic payment must be received no later than the 10th of the month.

7. What if the funds are not in my bank account at the time of withdrawal?: The bank and City will charge you a fee. The City of Washougal's fee for insufficient funds is $40, and you will be removed from automatic withdrawal.