The City of Washougal is in the process of updating and upgrading its Utility Billing System. The new system will expand the City’s online capabilities with additional options for customers to receive and pay bills online and more ways to get information from the City about accounts.
The first billing with the new system will take place with the August billing cycle. Users can expect to see a new utility bill format on all billings sent out on and after September 1. Bills will now come in their own envelope instead of the sealed self-mailer. The changes to the billing system do not impact utility rates. This change does not impact when customers receive their bills and due dates each month.
Customers will still be able to access the online bill pay feature (through the City’s website); however, online bill information, such as amount due is temporarily unavailable. As soon as the transition is complete, the services will be reinstated and operational once again – and customers will be notified.
City staff appreciates our customers’ cooperation and patience during this transition and looks forward to better serving your customer service needs in the future. For questions or more information about the utility billing changes, please visit http://cityofwashougal.us or contact customer service at 360-835-8501, Option 1.
Jennifer Forsberg, Finance Director
(360) 835-8501 ext. 503
Shannon Olsen, Accounting Supervisor
(360) 835-8501 ext. 505