COVID-19 UTILITY ASSISTANCE PROGRAM
The City has allocated $30,000 of CARES Act funding for this program that will provide credit to the utility accounts for residential utility customers within the City of Washougal who meet the program income requirements and have delinquent balances. The program may be terminated on November 13th, or such date as allocated funding has been used, whichever is earlier. Program may be extended in the event additional funding is allocated or the CARES Act grant funding deadlines are extended.
**Applications must be received by the city no later than November 13, 2020.**
Find program requirements and application materials at cityofwashougal.us/UtilityAssistanceProgram.
Utility COVID-19 Response - Customer Support & Assistance
Making Payment Arrangements
The City of Washougal Utility Billing Department has a long history of working with its customers during times of severe weather and hardships. In keeping with state Utility Customer Support Guidance, the City of Washougal is offering long-term payment arrangements for those directly affected by COVID-19 to allow customers to recover successfully from the unexpected economic impacts of the pandemic, considering each customer’s unique circumstances. Under this current effort and state guidance, fees associated with late payments, disconnection, and reconnection of service are waived through July 28.
All customers who are experiencing financial hardships and unable to pay their water/sewer utility bills are urged to contact Utility Customer Services at their earliest opportunity for help with payment arrangements that can be tailored to individual customer needs. For assistance, email Utilitybilling@cityofwashougal.us or call 360-835-8501.
Please note that where needed, as noted in the state’s guidance, Utility Billing staff will also attempt to reach out to customers with past due bills who have not yet contacted the Utility for assistance. This includes bill messages and doorhangers where needed. We understand this is a difficult time for many in our community, and encourage customers to please respond so we can work with you on future payment arrangements.
Connect with Us
If you have questions about your utility bill, new service sign up, or requesting changes to your existing water or sewer account, please contact our Utilities Department. We are happy to assist you.
- When is my bill due?
- Whom do I contact regarding utility services?
- What information of mine does Utility Billing keep?
- How are utility rates calculated?
- When is the meter read?
- How do I pay my bill?
- Can I pay ahead?
- When is my payment considered late?
- What information is required to sign up for utility services?
- What happens if I have excess credit after my final bill?
- What if I cannot pay my bill?
- Can I set up Automatic Payments?
- What is the City's landlord/tenant policy?
- What if I have a leak?